Responsible Gaming

Version: 1.0  |  Last Updated: 09 November 2026

1. Our Commitment

At Spinbob, we believe that gambling should be a source of entertainment — never a source of financial stress, emotional harm, or social difficulty. We are fully committed to operating a safe, fair, and transparent gaming environment for every person who visits spinbobuk.com.

Our responsible gaming programme is built around three core principles: player empowerment, early intervention, and accessible support. We provide every registered player with a comprehensive suite of tools to manage their activity, and we work alongside recognised UK support organisations to ensure that help is always within reach.

This page should be read alongside our Terms & Conditions and our Privacy Policy, which together govern the full relationship between Spinbob and its players.

2. Recognising Problem Gambling

Problem gambling can develop gradually, and many people do not realise there is an issue until it has already begun to affect their daily life. Awareness is the first and most important step. The checklist below is designed to help you reflect honestly on your gambling behaviour. If you recognise several of these signs in yourself — or in someone you know — we strongly encourage you to use the tools in Section 3 and to reach out to one of the organisations listed in Section 6.

2.1. Self-Assessment Checklist

Ask yourself whether any of the following statements apply to you:

• Spending beyond your means: You regularly gamble with money budgeted for essential expenses such as rent, bills, or food.
• Chasing losses: After losing a session, you feel a strong urge to return and win the money back, often increasing your stake to do so.
• Loss of time awareness: You frequently lose track of how long you have been gambling, or you gamble for far longer than you originally intended.
• Preoccupation with gambling: You spend a significant amount of time thinking about past sessions, planning future bets, or finding ways to access more funds for gambling.
• Concealment: You hide the extent of your gambling activity from family members, friends, or colleagues, or you feel ashamed or secretive about it.
• Borrowing or selling assets: You have borrowed money, sold personal belongings, or taken out loans in order to fund your gambling.
• Inability to stop: You have made repeated, genuine attempts to cut back or stop gambling but have been unable to maintain those efforts.
• Emotional dependence: You use gambling as a primary way to cope with stress, anxiety, loneliness, boredom, or other negative emotions.
• Neglecting responsibilities: Your gambling has caused you to miss work, neglect family obligations, or withdraw from social activities you once enjoyed.
• Relationship damage: Arguments, breakdowns of trust, or significant conflicts in personal or professional relationships have been linked to your gambling behaviour.

If you answered "yes" to two or more of the above, we recommend taking immediate steps to limit your play. You do not need to have an addiction to benefit from our responsible gaming tools — they are available to all players, at any time, without judgement.

3. Player Protection Tools

Spinbob provides a comprehensive range of player protection tools, all accessible directly from your account dashboard under My Account > Responsible Gaming. Changes to limits that make them more restrictive take effect immediately; requests to increase a limit or lift a restriction are subject to a mandatory reflection period before they come into force. All tools described below are free of charge.

3.1. Deposit Limits

You may set a maximum deposit limit on a daily, weekly, or monthly basis. Once a limit is active, no deposit that would exceed the threshold will be processed for that period. If you wish to reduce your limit, the change applies immediately. If you wish to increase your limit, the new higher limit will only come into force after a 24-hour cooling-off period, giving you time to reconsider. You may also set a loss limit to cap the net amount you can lose within a chosen time window, and a wager limit to restrict the total stake placed over a given period.

3.2. Session Time Limits and Reality Checks

To help you stay aware of how long you have been playing, you can set a maximum session duration. Once your chosen time is reached, you will be automatically logged out of the platform. You may also enable a reality check notification — a periodic on-screen reminder that displays your session length and net profit or loss so far. Reality checks can be set to appear every 15, 30, or 60 minutes.

3.3. Cooling-Off Period

A cooling-off period is a short-term temporary break from gambling. You may apply a cooling-off restriction of 24 hours, 48 hours, 7 days, or 30 days. During a cooling-off period, you cannot log in to your account or place any bets. You will continue to receive essential service communications such as security alerts. The restriction cannot be reversed or shortened once activated — you must wait until the full period has elapsed before it lifts automatically.

3.4. Self-Exclusion

Self-exclusion is a longer-term commitment to pause all gambling activity with Spinbob. You may request self-exclusion for a minimum period of 6 months, up to a maximum of 5 years, or on a permanent basis. During the self-exclusion period, your account will be suspended, all marketing communications will cease immediately, and your funds will remain safely held until you request a withdrawal. Any winnings accrued from play initiated in breach of a self-exclusion will be forfeited in accordance with our Terms & Conditions.

After a minimum self-exclusion period expires, you must contact our support team to request reactivation. A mandatory 7-day reflection period applies before any account is reinstated, during which our team may carry out a welfare check. Permanent self-exclusion cannot be reversed under any circumstances.

We also strongly encourage players considering self-exclusion to register with GamStop, the UK's national multi-operator self-exclusion scheme. GamStop extends your self-exclusion across all online gambling operators licensed in Great Britain, providing a broader layer of protection beyond Spinbob alone. You can register at www.gamstop.co.uk.

3.5. Account Closure

If you wish to close your account permanently for responsible gaming reasons, please contact our support team at support@spinbobuk.com. Account closure for gambling-related reasons is treated with the same protections as self-exclusion.

4. Tips for Responsible Gambling

Responsible gambling is not only about reacting to problems — it is about building positive habits before issues arise. The following practical guidelines are designed to help you enjoy gambling as a form of leisure while maintaining full control.

• Set a budget before you play. Decide in advance the maximum amount you are comfortable losing, and treat it as the cost of entertainment — not as an investment.
• Never gamble to recover losses. Chasing losses is one of the most common patterns associated with problem gambling. Accept that losses are part of the experience and walk away when your budget is exhausted.
• Keep gambling separate from your finances. Avoid using money earmarked for bills, rent, groceries, or savings. Consider using a dedicated prepaid card with a fixed balance for your gambling sessions.
• Take regular breaks. Step away from the screen periodically. Use the session timer and reality check features to stay grounded in time and expenditure.
• Avoid gambling when emotional. Gambling under the influence of stress, grief, anxiety, or alcohol increases the risk of impulsive decisions. Play only when you are calm and clear-headed.
• Balance gambling with other leisure activities. If gambling becomes your primary or only recreational pursuit, that is a warning sign worth taking seriously.
• Keep track of your play. Review your transaction and game history in your account regularly so you have an accurate picture of time and money spent.

5. Protection of Minors

Spinbob operates an adults-only service. The minimum age to open an account and place bets on spinbobuk.com is 18 years old. We apply rigorous age verification procedures at the point of registration and at key transactional milestones. Any account where there is a reasonable suspicion that the holder may be under 18 will be suspended pending verification. Funds held in such accounts will not be released until full identity and age verification is completed.

5.1. Keeping Devices Safe

If you share a computer, tablet, or mobile device with minors, we strongly recommend the following measures:

• Always log out of your Spinbob account when you finish a session and never save your login credentials in a shared browser.
• Enable parental control software on shared devices. Reputable tools include Net Nanny, Kaspersky Safe Kids, and Google Family Link. These can block access to gambling websites for all users on a device.
• Keep payment cards and any financial credentials out of reach of minors at all times.
• If you believe a minor has accessed our platform, contact us immediately at support@spinbobuk.com so we can take swift protective action.

5.2. Reporting Underage Access

If you have reason to believe that a person under 18 has registered or is attempting to use our services, please report this to us without delay. We treat every such report as an urgent matter and will act to protect the minor and comply with all applicable obligations.

6. Support Resources

You are never alone in dealing with gambling-related difficulties. The following organisations provide free, confidential, and professional support to anyone in the UK who may be affected by gambling harm — whether that is a player, a family member, or a friend.

All helplines listed above are free to call from landlines and most UK mobile networks. We encourage all players to save at least one of these numbers before it is ever needed. If you are in a mental health crisis and need immediate assistance, please contact the Samaritans on 116 123 (free, available 24 hours a day, every day of the year).

7. Contact Us

Our team is here to help with any responsible gaming query, account restriction request, or safeguarding concern. You may reach us through any of the channels below:

• General Support: support@spinbobuk.com
• Privacy & Data Protection: privacy@spinbobuk.com
• Responsible Gaming & Self-Exclusion Requests: support@spinbobuk.com — please include "Responsible Gaming" in the subject line so we can prioritise your enquiry.

We aim to acknowledge all responsible gaming-related messages within 24 hours and to resolve requests as promptly as possible. For any urgent matter — such as a suspected underage player or a request for immediate self-exclusion — please mark your message as URGENT and we will act without delay.

For further information about how we collect, store, and use your personal data in connection with our responsible gaming programme, please refer to our Privacy Policy. For the full terms governing account restrictions and self-exclusion, please see our Terms & Conditions.

Spinbob — spinbobuk.com  |  Responsible Gaming page  |  Version 1.0  |  Last Updated: 09 November 2026