Terms & Conditions

Version: 1.0  |  Last Updated: 09 November 2026

1. Introduction & Acceptance

Welcome to Spinbob, operated through the website located at spinbobuk.com (hereinafter referred to as "the Website", "the Platform", or "Spinbob"). These Terms & Conditions (the "Terms") constitute a legally binding agreement between you (the "Player", "User", or "you") and Spinbob governing your access to and use of all services, games, promotions, and features offered through the Platform.

By registering an account, logging in, depositing funds, participating in any game or promotional offer, or otherwise accessing any part of the Platform, you confirm that you have read, understood, and unconditionally agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

If you do not agree with any part of these Terms, you must immediately cease using the Platform and close your account. Continued use of the Platform after any amendment to these Terms constitutes your acceptance of those amendments.

Spinbob reserves the right to amend, update, or replace these Terms at any time. Where changes are material, we will notify registered Players via email or a prominent in-platform notice. The revised Terms will become effective on the date indicated at the top of this document. It is your responsibility to review this page periodically to remain informed of any updates. These Terms supersede all prior agreements, representations, and understandings between you and Spinbob with respect to the subject matter herein.

2. Definitions

For the purposes of these Terms, the following terms shall have the meanings assigned to them below. Where the context requires, singular terms include the plural and vice versa.

• "Account" means the personal account registered by a Player on the Platform through which the Player accesses services, deposits funds, and participates in games.
• "Balance" means the total funds held in a Player's Account, comprising Real Money Balance and, where applicable, Bonus Balance.
• "Bonus" means any promotional credit, free spins, cashback, or other non-cash incentive awarded by Spinbob subject to specific promotional terms.
• "Bonus Balance" means funds credited to a Player's Account as a result of a Bonus offer and which are subject to wagering requirements before conversion to withdrawable funds.
• "Game" means any casino game, slot, table game, live dealer game, or other wagering activity available on the Platform.
• "GBP" or "£" means British Pounds Sterling, the primary currency of the Platform for UK Players.
• "KYC" means Know Your Customer — the identity and document verification process required under applicable regulations to confirm a Player's identity, age, and source of funds.
• "Platform" means the Website at spinbobuk.com, including all subpages, mobile applications, software, and APIs through which Spinbob services are delivered.
• "Player" means any natural person who has successfully registered an Account and is using the Platform.
• "Real Money Balance" means funds deposited by the Player or transferred from Bonus Balance following fulfilment of applicable wagering requirements, which are eligible for withdrawal.
• "Wagering Requirement" means the minimum total amount a Player must wager using Bonus funds, expressed as a multiplier, before any winnings derived from such Bonus become withdrawable.
• "We", "Us", or "Our" means Spinbob and the entity operating the Platform.

3. Eligibility & Registration

3.1 Age Requirement

The Platform is strictly restricted to individuals who are 18 years of age or older. It is illegal for persons under the age of 18 to open an account or place wagers on the Platform. By registering, you confirm that you are at least 18 years old. Spinbob takes its obligation to prevent underage gambling extremely seriously and may, at any time, require documentary proof of age before activating or continuing to operate an account. If a Player is found to be under 18, the account will be immediately suspended, all funds will be frozen, any winnings will be voided, and the matter will be reported to the relevant authorities where required. Spinbob strongly encourages the use of parental control tools to prevent underage access to gambling services.

3.2 Geographic Eligibility

The Platform is intended for use by residents of the United Kingdom. Players must ensure that accessing and using the Platform is lawful in their jurisdiction. It is the Player's responsibility to verify that online gambling is not prohibited under the laws applicable to them. Spinbob reserves the right to restrict or block access from any jurisdiction at any time without prior notice. If you access the Platform from a restricted territory, your account may be suspended and any associated funds may be withheld pending review.

3.3 Registration & Account Creation

To participate in real-money gaming, you must complete the registration process by providing accurate, current, and complete information, including your full legal name, date of birth, residential address, email address, and telephone number. You are obligated to update your account details promptly if any information changes. Providing false or misleading information at any point constitutes a material breach of these Terms and may result in account suspension, forfeiture of winnings, and permanent ban from the Platform.

3.4 Know Your Customer (KYC) Verification

As part of our regulatory compliance obligations, Spinbob is required to verify the identity of all Players before processing withdrawals and, in certain cases, before allowing continued gameplay. The KYC process may require you to submit one or more of the following documents:

• Government-issued photo identification (passport, driving licence, or national identity card);
• Proof of address dated within the last three months (utility bill, bank statement, or council tax letter);
• Proof of payment method (front/back of debit card, e-wallet screenshot, or bank statement);
• Source of funds documentation (payslips, bank statements, or other evidence of financial means).

Failure to provide satisfactory documentation within a reasonable timeframe may result in account restriction, suspension of withdrawals, or account closure. Spinbob will process and store KYC documents in accordance with our Privacy Policy.

3.5 One Account Per Player

Each Player is permitted to hold only one Account on the Platform. Creating multiple accounts — whether using the same or different personal details, devices, payment methods, or IP addresses — is strictly prohibited. If multiple accounts are detected, Spinbob reserves the right to close all duplicate accounts, void all associated bonuses and winnings, and return only the original deposited funds, subject to fraud checks. Players who discover they have inadvertently registered more than one account must contact our support team at support@spinbobuk.com immediately.

3.6 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your username or password with any third party. Spinbob will never ask for your password via email, chat, or telephone. If you suspect that your account has been accessed without your authorisation, you must notify us immediately. Spinbob will not be liable for any losses resulting from unauthorised access to your account where you have failed to maintain adequate credential security.

4. Account Management

4.1 Account Currency

All accounts held by UK Players are denominated in British Pounds Sterling (GBP, £). Deposits made in other currencies will be converted at the prevailing exchange rate applicable at the time of the transaction. Currency conversion fees, where applicable, are the Player's responsibility. Spinbob will not be held responsible for any losses arising from adverse exchange rate movements.

4.2 Account Maintenance & Dormancy

An account is considered dormant if the Player has not logged in or conducted any wagering activity for a continuous period of 12 consecutive months. Spinbob will notify the Player of impending dormancy status at least 30 days in advance by email. If the account remains inactive following this notice, an administrative inactivity fee of up to £5 per month (or the remaining account balance, whichever is lower) may be applied until the balance reaches zero. Players may reactivate a dormant account at any time by contacting customer support and completing any outstanding verification steps. No fee will be charged where the account balance is zero.

4.3 Account Closure

Players may request account closure at any time by contacting support at support@spinbobuk.com. Upon closure, any remaining Real Money Balance will be returned to the Player's verified payment method following confirmation that there are no pending disputes, unresolved wagering requirements, or outstanding compliance checks. Bonus funds and associated winnings are forfeited upon voluntary closure. Spinbob may also close any account unilaterally if we determine, in our reasonable discretion, that continued operation poses a legal, regulatory, reputational, or fraud-related risk.

4.4 Account Suspension

Spinbob reserves the right to suspend an account temporarily or permanently in cases including but not limited to: suspected fraud or money laundering; breach of these Terms; failure to complete KYC verification; self-exclusion requests; or regulator direction. During a suspension, the Player will be unable to log in, deposit, withdraw, or participate in games. Spinbob will endeavour to communicate the reason for suspension, except where doing so would compromise an ongoing investigation or regulatory obligation.

5. Deposits & Withdrawals

5.1 Accepted Payment Methods

Spinbob supports the following payment methods for Players based in the United Kingdom. Available methods may vary and are subject to change without notice.

Please note that credit cards are not accepted for gambling transactions on this Platform, in compliance with applicable UK gambling regulations. Players using payment methods that do not support withdrawals (e.g., Apple Pay, Paysafecard) will be required to nominate an alternative withdrawal method before funds can be released.

5.2 Deposits

The minimum deposit amount is £10, unless a specific payment method dictates a different threshold. Deposits are generally credited to your account instantly or within a few minutes, subject to the processing times of your chosen payment provider. Spinbob does not impose deposit fees; however, your payment provider may apply its own charges. All deposits must originate from a payment method registered in your own name. Deposits made using third-party accounts or anonymous funding sources are strictly prohibited and may result in account suspension and reversal of funds.

Players may set voluntary deposit limits (daily, weekly, or monthly) through the responsible gaming section of the Platform, in line with our commitment to safer gambling. Once a deposit limit is set, it will take effect immediately when lowered and after a 24-hour cooling-off period when increased, to give Players time to reconsider.

5.3 Withdrawals

The minimum withdrawal amount is £20. Players must have completed KYC verification before any withdrawal can be processed. Spinbob reserves the right to request additional documentation to confirm the source of funds for any withdrawal, particularly for amounts exceeding certain thresholds. Withdrawal processing times are as follows:

• E-Wallets (PayPal, Skrill, Neteller, MuchBetter): Up to 24 hours after approval;
• Open Banking / Trustly: Up to 24–48 hours after approval;
• Debit Cards (Visa, Mastercard): Up to 3–5 business days after approval;
• Bank Transfer: Up to 5 business days after approval.

Spinbob aims to review and approve withdrawal requests within 24 hours of submission. However, approval may be delayed during peak periods, pending KYC completion, or if additional fraud checks are required. Withdrawals will, wherever possible, be returned to the same payment method used to make the original deposit. Where this is not possible, an alternative method will be agreed with the Player. Spinbob does not charge withdrawal fees; however, payment providers may apply their own fees or currency conversion charges.

5.4 Refused or Reversed Transactions

Spinbob reserves the right to refuse or reverse a transaction in cases of suspected fraud, money laundering, identity theft, breach of these Terms, or if the transaction cannot be verified. In such cases, Spinbob will notify the Player as soon as practicable and return funds to their source, minus any applicable fees, unless prohibited by applicable law or a regulatory investigation.

6. Bonuses & Promotions

6.1 General Bonus Terms

Spinbob may, from time to time, offer bonuses, free spins, cashback promotions, reload offers, loyalty rewards, and other incentives to new and existing Players. Each individual promotion is governed by its own specific terms and conditions, which will be published on the relevant promotional page. In the event of any conflict between the specific promotion terms and these general Terms, the specific promotion terms shall prevail with respect to that promotion.

All bonuses are offered at Spinbob's sole discretion. Spinbob reserves the right to modify, suspend, or withdraw any bonus or promotional offer at any time without prior notice, provided that Players who have already accepted a bonus and are actively meeting its terms will not be retroactively disadvantaged without reasonable notice.

6.2 Claiming Bonuses

Unless otherwise specified, bonuses are available to one Player per household, per IP address, per device, and per payment method. Attempts to claim a bonus multiple times using different accounts, shared devices, or shared payment details will be treated as a violation of these Terms. Welcome bonuses are available to new Players only and may only be claimed once. Players who participate in clearly erroneous promotional offers — including those arising from technical errors, typographical mistakes, or misconfigured promotions — will not be entitled to retain any associated winnings.

6.3 Wagering Requirements

Unless a promotion explicitly states otherwise, bonuses awarded by Spinbob are subject to wagering requirements. These requirements specify the number of times the bonus amount (or the bonus plus deposit amount, as defined per promotion) must be wagered before any derived winnings may be withdrawn. The specific wagering multiplier for each offer is set out in the relevant promotion's terms. Players must fulfil wagering requirements within the stated expiry period. Uncompleted wagering requirements at the time of expiry will result in forfeiture of the Bonus Balance and any winnings accrued from it.

6.4 Game Contributions to Wagering Requirements

Not all games contribute equally to the fulfilment of wagering requirements. Typical contribution rates are as follows (exact rates are confirmed in each individual promotion's terms):

• Video Slots: 100% contribution (unless otherwise noted);
• Live Casino Games (Roulette, Blackjack, Baccarat, Live Poker): 10% contribution;
• Table Games (RNG Blackjack, Roulette, Poker, Baccarat): 10% contribution;
• Jackpot Slots: May contribute at a reduced rate (10%–50%) as specified per offer;
• Excluded Games: Certain games may be entirely excluded from wagering contribution — a full list is available in the relevant promotional terms.

Bets placed on excluded games while a Bonus Balance is active may be voided, and wagering progress may not count towards requirements. It is the Player's responsibility to review contribution rates before wagering with an active bonus.

6.5 Bonus Balance Usage Rules

When a Player holds both a Real Money Balance and a Bonus Balance, Real Money funds are, by default, wagered first unless the Platform specifies otherwise for a particular promotion. The maximum bet per spin or hand permitted while using an active Bonus Balance is typically £5, or the amount specified in the individual promotion's terms, whichever is lower. Any winnings resulting from wagers that exceed this maximum bet limit may be voided at Spinbob's discretion. Players may forfeit their Bonus Balance at any time through the account settings without forfeiting their Real Money Balance.

6.6 Withdrawal of Winnings Derived from Bonuses

Once wagering requirements have been fully satisfied, the resulting winnings will be credited to the Player's Real Money Balance and will be eligible for withdrawal, subject to any maximum bonus conversion cap stated in the specific promotion's terms. Where a cap applies, winnings exceeding that cap will not be transferable to the Real Money Balance.

7. Games & Fair Play

7.1 Game Availability

Spinbob offers a wide selection of casino games including video slots, jackpot slots, live dealer games, table games, and instant-win titles. The availability of specific games may vary based on your geographic location and applicable regulatory requirements. Spinbob reserves the right to add, remove, modify, or temporarily suspend any game at any time, including for maintenance, software updates, or regulatory compliance purposes. The removal of a game from the Platform does not entitle Players to any compensation.

7.2 Random Number Generators (RNG)

All games offered on the Platform that are not live-dealer games operate using certified Random Number Generator (RNG) technology. RNG systems are regularly tested and audited by independent third-party testing laboratories to verify their statistical randomness, fairness, and compliance with applicable technical standards. Spinbob does not manipulate the outcomes of any game. Each game round is an independent event, and past outcomes have no bearing on future results. The theoretical Return to Player (RTP) percentage for each game is disclosed within the game's information section.

7.3 Technical Malfunctions

In the event of a technical malfunction, software error, or connectivity failure that affects the outcome or recording of a game round, the affected round(s) may be declared void. Spinbob will make reasonable efforts to restore the game to its last confirmed valid state prior to the malfunction. If a game round cannot be verified, any associated bets will be refunded to the Player's Real Money Balance. Spinbob shall not be liable for any loss of winnings, game progress, or other damages arising from technical malfunctions that are beyond our reasonable control, including server outages, third-party game provider failures, or interruptions to internet connectivity.

7.4 Prohibition of Unfair Advantage

The following activities are strictly prohibited on the Platform and constitute a material breach of these Terms:

• Use of automated software, bots, scripts, macros, or artificial intelligence tools to play, bet, or otherwise interact with the Platform;
• Exploitation of software bugs, glitches, or errors in games or the Platform to gain an unfair advantage;
• Collusion with other Players to manipulate game outcomes;
• Use of any strategy designed to systematically exploit bonus mechanics, including but not limited to bonus abuse, arbitrage, or matched betting;
• Any attempt to hack, reverse-engineer, decompile, or tamper with the Platform's software or infrastructure;
• Use of VPN or proxy services to circumvent geographic restrictions or conceal true identity or location.

Spinbob employs sophisticated fraud detection tools and monitors player behaviour continuously. If prohibited activity is detected, Spinbob may immediately suspend the account, void all associated winnings, and permanently ban the Player from the Platform. Where conduct constitutes a criminal offence, Spinbob will cooperate fully with law enforcement and regulatory authorities.

7.5 Responsible Gameplay Limits

Players are encouraged to set session time limits, loss limits, and reality-check reminders via the Platform's responsible gaming tools. These features are designed to support healthy play habits. Full details are available in our Responsible Gaming Policy.

8. Tournaments & Lotteries

8.1 Participation in Tournaments

Spinbob may, from time to time, host player tournaments, leaderboard competitions, prize draws, and similar promotional events. Each event will be governed by its own set of specific rules, including entry requirements, eligible games, scoring methodology, prize structure, and duration. These rules will be published on the relevant promotional or tournament page and must be read in conjunction with these general Terms. Participation in a tournament constitutes acceptance of the applicable event-specific rules.

8.2 Tournament Prizes

Tournament prizes — whether cash, free spins, bonus credits, or physical items — will be awarded as specified in the event rules. Cash prizes may be subject to wagering requirements before withdrawal unless the event rules explicitly state otherwise. Prizes will be credited to the winning Player's account within the timeframe specified in the event rules, typically within 72 hours of the tournament's conclusion. Spinbob reserves the right to disqualify any Player found to have breached the tournament rules or these Terms during the event period. Disqualified Players will forfeit all prizes earned in the relevant event.

8.3 Prize Draws & Lotteries

Any prize draw or lottery-style promotion offered on the Platform will clearly state the entry method, draw date, eligible participants, and prize details. Participation is restricted to Players who have met all eligibility criteria at the time of the draw. No purchase is necessarily required for entry where prohibited by law; alternative means of entry will be specified in the draw rules.

9. Intellectual Property

All content on the Platform — including but not limited to the Spinbob name and logo, website design, graphics, text, software code, database structures, game interfaces, marketing materials, and audiovisual elements — is the exclusive intellectual property of Spinbob or is licensed to Spinbob by third parties. Such content is protected by copyright, trade mark, database rights, and other applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes, in accordance with these Terms. You may not copy, reproduce, modify, distribute, transmit, display, publish, sell, licence, or create derivative works from any Platform content without Spinbob's express prior written consent. Any unauthorised use of Platform content constitutes an infringement of our intellectual property rights and may give rise to civil and/or criminal liability. Third-party game content remains the property of the respective game providers and is subject to those providers' intellectual property rights.

10. Limitation of Liability

10.1 Service Availability

Spinbob strives to ensure that the Platform is available 24 hours a day, 7 days a week. However, we do not guarantee uninterrupted, error-free, or continuously available service. The Platform may be temporarily unavailable due to scheduled maintenance, emergency maintenance, software upgrades, or circumstances beyond our reasonable control, including third-party service failures, internet outages, or regulatory interventions. Spinbob will not be liable for any loss, inconvenience, or damage resulting from planned or unplanned downtime.

10.2 Limitation of Financial Liability

To the fullest extent permitted by applicable law, Spinbob's total aggregate liability to any Player in connection with these Terms, the Platform, or any service shall not exceed the total amount deposited by that Player in the 12-month period immediately preceding the event giving rise to the claim. Spinbob expressly excludes liability for:

• Loss of profits, revenue, business opportunity, or anticipated savings;
• Loss of data or corruption of data;
• Indirect, consequential, special, or punitive damages of any kind;
• Losses arising from your reliance on information displayed on the Platform that proves to be inaccurate or incomplete;
• Losses attributable to your failure to comply with these Terms or to maintain the security of your account credentials.

10.3 Exclusions That Cannot Be Limited

Nothing in these Terms shall limit or exclude Spinbob's liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law. Where UK consumer protection law grants you rights that cannot be waived by contract, those rights are not affected by these Terms.

10.4 Player Responsibility

Players acknowledge that gambling involves risk and that it is possible to lose all funds wagered. Spinbob does not guarantee any winnings and is not liable for any financial loss sustained through gameplay. Players are responsible for ensuring that gambling is affordable for them and that they remain in control of their spending at all times.

11. Dispute Resolution

11.1 Initial Complaint Process

If you have a complaint or dispute concerning the Platform, any game outcome, a transaction, a promotion, or any other aspect of our service, we strongly encourage you to contact our customer support team in the first instance. You may submit a complaint by email at support@spinbobuk.com, providing your full name, account username, a detailed description of the issue, and any supporting evidence (such as screenshots or transaction IDs). Our team will acknowledge your complaint within 48 hours and endeavour to resolve it within 14 calendar days of receipt.

11.2 Escalation

If you are not satisfied with the initial response or resolution offered by the customer support team, you may escalate your complaint to our internal compliance department. Please email compliance@spinbobuk.com with the subject line "Formal Complaint — Escalation" and include your original complaint reference number. The compliance team will conduct a thorough review and issue a final written response within 28 calendar days of the escalation date.

11.3 Alternative Dispute Resolution (ADR)

If you remain dissatisfied following the completion of our internal complaints procedure, you have the right to refer your complaint to an independent Alternative Dispute Resolution (ADR) provider. Details of the applicable ADR entity, including contact information, will be provided in our final written response. ADR is available to Players free of charge and provides a neutral, binding mechanism for resolving complaints that cannot be settled directly between the Player and Spinbob.

11.4 Governing Law

These Terms are governed by and shall be construed in accordance with the laws of England and Wales. Any dispute that cannot be resolved through the internal complaints procedure or ADR may be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer protection rights you may hold under the law of your country of residence.

11.5 Time Limitation for Claims

Any claim or dispute arising from these Terms or your use of the Platform must be submitted within 6 months of the date on which the events giving rise to the claim occurred. Claims submitted after this period may be rejected as time-barred, except where applicable law requires a longer limitation period.

12. Health & Safety

Spinbob recognises that some Players may be vulnerable or at risk of developing gambling-related harms. We are committed to providing a safe environment that prioritises Player welfare alongside entertainment. The following health and safety measures are in place on the Platform:

• Reality Checks: Players can enable automatic reminders at set time intervals during gameplay to encourage awareness of time and money spent.
• Session Time Limits: Players may set a maximum session duration, after which they will be automatically logged out.
• Cooling-Off Periods: Players who wish to take a short break can apply a cooling-off period of 24 hours, 48 hours, 1 week, or 1 month.
• Self-Exclusion: Players experiencing difficulties with gambling can request a self-exclusion period of between 6 months and 5 years, during which the account will be deactivated and all marketing communications will cease.

If you or someone you know needs immediate support with problem gambling, a range of professional organisations are available to help:

• GamCare — National Gambling Helpline: 0808 8020 133 (24/7, free, confidential) | www.gamcare.org.uk
• GambleAware — Free advice and support: www.begambleaware.org
• Gamblers Anonymous UK — 12-step peer support groups: www.gamblersanonymous.org.uk
• Gordon Moody Association — Residential treatment: www.gordonmoody.org.uk
• GAMSTOP — Free national self-exclusion scheme for all UK-licensed online gambling sites: www.gamstop.co.uk
• NHS National Problem Gambling Clinic — Specialist NHS treatment for adults in England and Wales: www.cnwl.nhs.uk
• Gambling With Lives — Support for those bereaved by gambling-related suicide: www.gamblingwithlives.org

13. Responsible Gaming

Spinbob is firmly committed to promoting responsible gambling and minimising the risk of gambling-related harm. We believe that gambling should be an enjoyable leisure activity and that all Players should be empowered to stay in control of their gaming behaviour at all times.

Our comprehensive Responsible Gaming framework includes player-driven tools such as deposit limits, loss limits, wager limits, session time limits, cooling-off periods, and self-exclusion options. These tools are accessible directly from your account dashboard at any time. Requests to lower limits or activate self-exclusion take effect immediately; requests to increase limits are subject to a mandatory 24-hour delay.

We actively monitor player behaviour for indicators of problem gambling, including unusually rapid deposits, frequent reversals of withdrawal requests, extended play sessions, and significant increases in spend. Where we identify such patterns, our Player Protection team may reach out to offer guidance, apply protective restrictions, or initiate a welfare check.

All self-excluded Players will be removed from marketing lists immediately and will not receive any promotional communications for the duration of their exclusion period. Following the expiry of a self-exclusion, the Player will be required to contact support and confirm their intention to return before the account is reactivated.

For detailed information about our safer gambling tools, self-exclusion procedures, and third-party support resources, please visit our dedicated Responsible Gaming Policy page. If you have any concerns about your gambling, we urge you to seek help promptly.

14. Miscellaneous

14.1 Entire Agreement

These Terms, together with the Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between you and Spinbob with respect to the subject matter herein and supersede all prior or contemporaneous communications, representations, and agreements, whether oral or written.

14.2 Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

14.3 Waiver

The failure of Spinbob to enforce any right or provision of these Terms on any occasion shall not constitute a waiver of such right or provision. Any waiver must be explicitly stated in writing and signed by an authorised representative of Spinbob to be effective.

14.4 Assignment

Spinbob may assign, transfer, or sub-contract any of its rights or obligations under these Terms at any time without prior notice to you, provided that such assignment does not materially reduce the rights afforded to you under these Terms. You may not assign, transfer, or sub-contract any of your rights or obligations under these Terms without Spinbob's express prior written consent.

14.5 Force Majeure

Spinbob shall not be liable for any failure or delay in performance of its obligations under these Terms where such failure or delay results from events beyond our reasonable control, including natural disasters, government actions, regulatory interventions, power outages, cyber-attacks, or failures of third-party service providers. Where a force majeure event continues for more than 30 consecutive days, either party may terminate the agreement upon written notice.

14.6 Privacy

The collection, use, and protection of your personal data is governed by our Privacy Policy. By using the Platform, you consent to the processing of your personal data as described in that document. For any privacy-related enquiries, including requests relating to your data subject rights, please contact our Data Protection Officer at privacy@spinbobuk.com.

14.7 Contact Information

For general enquiries and customer support, please contact us at support@spinbobuk.com. For compliance and regulatory matters, you may also write to compliance@spinbobuk.com. We aim to respond to all enquiries within 2 business days.

14.8 Language

These Terms are drafted in the English language. In the event of any translation being provided for convenience, the English language version shall prevail in all matters of interpretation and legal effect.

Frequently Asked Questions (FAQ)

Can I have more than one account at Spinbob?

No. Each Player is strictly limited to one account. Duplicate accounts will be closed, associated bonuses will be voided, and only the original deposit amount may be returned, subject to fraud checks. If you have accidentally created more than one account, please contact support@spinbobuk.com immediately.

What documents do I need to verify my account?

Standard KYC verification requires a valid government-issued photo ID (passport, driving licence, or national ID card) and a proof of address document dated within the last three months. Depending on your transaction history or account activity, we may also request proof of your payment method and documentation evidencing your source of funds. All documents are processed securely in accordance with our Privacy Policy.

How long does a withdrawal take to process?

Spinbob aims to review and approve withdrawal requests within 24 hours. Once approved, funds reach your account within up to 24 hours for e-wallets, up to 48 hours for open banking, and up to 5 business days for debit cards and bank transfers. Delays may occur if additional verification is required. Ensuring your KYC documents are submitted and approved in advance significantly speeds up the withdrawal process.

What happens to my bonus if I make a withdrawal before completing wagering requirements?

If you request a withdrawal while holding an active Bonus Balance with outstanding wagering requirements, the Bonus Balance and any winnings generated from it will be forfeited at the time of withdrawal. Your Real Money Balance (original deposit funds, less any wagers placed) will remain eligible for withdrawal. We recommend reviewing your Bonus Balance status before submitting any withdrawal request.

How do I self-exclude from Spinbob?

You can request self-exclusion directly through your account settings or by contacting our support team at support@spinbobuk.com. Self-exclusions take effect immediately and are available for periods ranging from 6 months to 5 years. During self-exclusion, your account will be deactivated and all promotional communications will be suspended. Once a self-exclusion has been activated, it cannot be reversed before its expiry date. For self-exclusion across all UK-licensed online gambling operators simultaneously, please visit www.gamstop.co.uk.

What should I do if I think I have a gambling problem?

If you are concerned about your gambling behaviour, please take advantage of our responsible gaming tools, including deposit limits, cooling-off periods, and self-exclusion. You may also contact GamCare's free, confidential National Gambling Helpline on 0808 8020 133 (available 24 hours a day, 7 days a week) or visit our Responsible Gaming page for a full list of support organisations and resources available in the UK.

How do I raise a formal complaint?

Begin by contacting our customer support team at support@spinbobuk.com. If you are unsatisfied with the outcome, you may escalate to our compliance department at compliance@spinbobuk.com. If the complaint is still unresolved, you have the right to refer it to an independent ADR provider, details of which will be provided in our final written response. Please refer to Section 11 of these Terms for the full complaints procedure and applicable timelines.